Consumer Protection Act

 

consumer protection act case studies

Consumer Protection in India. The Consumer Protection Act, aims to provide better protection of interest of consumers and enacts for the establishment of consumer councils and authorities for settlement of consumer disputes and matters that are connected therewith. The Act extends to whole of India except the state of Jammu and Kashmir. The Supreme Court held that electricity is a services within the meaning of 'services' as envisaged under C.P. Act. However in a resent case the Supreme Court has held that cases pertaining to "theft of electricity" are outside the jurisdiction of Consumer Fora. CASE highlighted that it was an unfair practice under the Consumer Protection (Fair Trading) Act to make misleading or false claims in relation to a consumer transaction. Upon CASE’s intervention, the shop agreed provide a full refund to Ms Wong. Case Study #3 Mr Tan* visited a shop to buy a pair of shoes.


Top Ten cases on Consumer Disputes - iPleaders


Anny thought it was strange for a government department to demand payment in iTunes vouchers so she searched their Customer Service number on Google, she called them and asked if she really owed any money. When the scammer phoned back later Anny simply hung up. William received an email from what seemed to be his consumer protection act case studies. It told him to update his account information or risk losing access to online banking. He entered his customer number and password, and an onscreen message thanked him for verifying his details.

William was surprised by this message. His customer number and password usually took him to a screen consumer protection act case studies answer three questions before getting access to online banking, consumer protection act case studies. William called his bank, who warned him it was a scam. He reset his online banking password before the scammer could do anything with his money. Alison received a letter saying she had won an all-expenses-paid holiday to Malaysia.

She had not entered the competition, but the letter explained she had been nominated by someone who said she was very deserving. The letter appeared to be from a membership-based travel group. Alison could not afford this fee, and wondered why she was being asked for more money. She spoke with her daughter, who researched the prize offering online. She helped Alison report the scam and seek advice on what to do next, consumer protection act case studies. Pita found a pair of shoes online that he wanted to buy — and for much cheaper than this brand usually sold for.

He entered his credit card details and his payment was confirmed. The shoes never turned up and Pita was unable to make contact with anyone from the online shopping website. Cat answered a knock at the door by a couple in matching polo shirts whose ID badges featured the logo of her electricity company. The couple offered a reduced monthly rate, and asked for a flat fee upfront for the first month to confirm her interest in the deal. Cat paid the fee. When she phoned her supplier, they explained that no one from the company had been selling reduced rates door-to-door, consumer protection act case studies.

Her electricity company said the couple were scammers, and a number of other customers had lost money too. Ana got consumer protection act case studies call on her landline from a man who said he was helping people in her neighbourhood improve their internet speed. Ana had noticed her internet was slow recently, so she accepted the offer.

The invoice never arrived. The man had monitored her computer use and gained access to her credit card information. Ana called her bank to cancel her card and learn what could be done. Anthony met a woman named Rosa through an online dating website. He and Rosa seemed to have a lot in common, and they got to know more about each other over time. Rosa said she lived in Italy but wanted to visit Anthony in New Zealand some day, consumer protection act case studies.

Anthony and Rosa communicated many times a day — over the dating website, through text messages, and occasionally over video chat. After four months, Rosa told Anthony she had booked flights to visit him. They planned a South Island road trip together. The day before Rosa was due to arrive, she called to say her mother had fallen and needed support during a short hospital stay. After this, he never heard from Rosa again and his money could not be recovered.

Tara started chatting with Paulo after he sent her a friend request on Facebook. Paulo said he was a wealthy businessman living in Italy.

They enjoyed sending messages and emails to each other, and having occasional conversations on Skype. Over the course of a year Tara and Paulo developed a romantic relationship, and made plans to eventually meet — Paulo said he would visit Tara. He asked if Tara could open an account for his New Zealand clients to pay him easily.

Tara consumer protection act case studies, and said she could send the money to Paulo by wire transfer once a month. Six months after setting up the account and sending monthly payments, Tara asked Paulo when he would visit New Zealand. Paulo stopped responding to her emails, and his Skype account was deactivated.

On the advice of a family member, she contacted the police. She learned that Paulo was a scammer, and had been using her to collect and transfer the proceeds of his crimes. Kerry received an email with an invoice attached. The email appeared to be from a builder he used for some repairs on his house.

The next day, Kerry answered an apologetic phone call from his builder. The builder explained that his email account had been hacked as part of a scam. Colin received a call on his mobile phone from an articulate man who said he worked as an investment broker and portfolio manager. The broker offered Colin the chance to invest in a fund with low risk and high returns.

Colin was sent weekly emails with reports of his investment growing significantly. Later that year he decided to withdraw some of the returns his investment was making. Colin sent an email but got no reply. Colin contacted the Financial Markets Authority for advice, and learned the business was not regulated to provide financial services in New Zealand.

He was not able to recover his money. Allan had heard about people making money from cryptocurrency. The following month he received no return. He talked with Dan, who had also not received any returns recently, consumer protection act case studies.

Allan researched the group online, and found out he and Dan had been scammed. The rest of the money was kept by the scammers who managed the group. Neither Allan nor Dan were able to get their money back. They each reported the scam to Netsafe to help prevent other people from being caught out.

Mai posted an online ad to find a flatmate. She was contacted by a polite woman who committed to the advertised rent and conditions. The woman said she was excited to be arriving in New Zealand from overseas in a month. Mai agreed to return the overpayment by wire transfer. The woman had been running a fake shopping website. When Mai transferred the overpayment, she made it possible for the scammer to access the stolen consumer protection act case studies overseas as cash.

Mai had to liaise with the bank of the fake website victim to return the portion of money she had accepted as bond. She had to start the flatmate hunt again. The following month, the shoe shop was targeted by an IT support scam, consumer protection act case studies.

The caller said they had ideal website security products for businesses with staff in the very region the store was in. Josh remembered the business survey call and decided the two must be connected.

He hung up from the IT support offer, and was pleased he was consumer protection act case studies to help his dad avoid the scam. Briony fell victim to an email scam that said she had won a round-the-world trip.

When she realised what was happening, consumer protection act case studies, Briony stopped contact with the scammer. A week later, a man called, claiming to be an enforcer in the scam unit of the Malaysian police — where the travel scam had come from.

Briony was relieved someone could help her get her money back. She phoned Netsafe for advice, consumer protection act case studies, and learned about recovery scams. Netsafe confirmed the enforcer was a scammer, and helped Briony better understand what had happened. Scammers aim to turn money transferred electronically into cash as soon as consumer protection act case studies, making it hard for police in New Zealand to trace.

Nina was curious about herbal weight loss capsules, so when she saw some advertised online for a low price she purchased them. Nina phoned the health product company to find out why she had received this tonic. A subscription meant Nina would need to make a fortnightly purchase for six months. She continued to receive new products in the mail, and her credit card was charged fortnightly including handling and administration fees. Case studies. Stories to show how different types of scams work.

On this page. Phishing William received an email from what seemed to be his bank. Advance fee fraud Alison received a letter saying she had won an all-expenses-paid holiday to Malaysia. Non-existent product or service Pita found a pair of shoes online that he wanted to buy — and for much cheaper than this brand usually sold for.

Upfront payment scam Cat answered a knock at the door by a couple in matching polo shirts whose ID badges featured the logo of her electricity company. Remote access or IT support Ana got a call on her landline from a man who said he was helping people in her neighbourhood improve their internet speed.

Romance or Affinity scam Anthony met a woman named Rosa through consumer protection act case studies online dating website. Non-complicit money mule or Romance scam Tara started chatting with Paulo after he sent her a friend request on Facebook. Invoice scam Kerry received an email consumer protection act case studies an invoice attached.

Investment scam Colin received a call on his mobile phone from an articulate consumer protection act case studies who said he worked as an investment broker and portfolio manager.

 

Cases on Consumer Protection Act, Complaints in Consumer Dispute

 

consumer protection act case studies

 

Dec 27,  · Consumer Protection Act, (hereinafter referred to as CPA) aims to provide speedy relief to such breach of trust or negligence. A hierarchy of three tribunals has been set up for this purpose — The District Consumer Disputes Redressal Forum (DCDRF), The State Consumer Dispute Redressal Commission (SCDRC), andAuthor: Deepanshi. The Supreme Court held that electricity is a services within the meaning of 'services' as envisaged under C.P. Act. However in a resent case the Supreme Court has held that cases pertaining to "theft of electricity" are outside the jurisdiction of Consumer Fora. Nov 21,  · Contents • Introduction to CPA • Objective of CPA • Rights of Consumer • Redressal Agency • Councils • Case Studies 3. Consumer Protection Act, • In order to provide for better protection of the interests of the consumer the Consumer Protection Bill, was introduced in the Lok Sabha on 5th December,